Our Policies

Lifetime Diamond Trade-In Policy:


At any time you may trade your diamond for another larger diamond and receive the full price of your original purchase.  The trade-in value is for the diamond only and not the mounting. This policy allows a customer to trade any diamond stud earrings or solitaire diamond towards another diamond purchase provided the customer has the original diamond certificate or original sales receipt. The net purchase of the new diamond jewelry must be at least 1.75 times the net purchase price of the diamond being used for trade-in. For example, you want to trade a $1,000 diamond in, the amount of the new purchase is for a $1,750 diamond.  The original diamond jewelry must not be chipped, cracked, or damaged in any way. Taxes and other charges are not included in determining the trade-in value.


Return Policy


Our ultimate goal is a happy customer! Unless otherwise specified, your purchase may be returned for a full refund within 10 days from the original purchase date. Beyond 10 days and up to 30 days we are happy to exchange the item or offer store credit. The item must be accompanied by the original sales receipt, it must be unused and unworn, in original condition, and in original box with all warranty cards and instruction books intact. Closeout items, completed layaways and modified (sized) and/or custom pieces are not returnable or exchangeable. Gift certificates are not returnable or exchangeable for cash. We do not “buy back” unwanted jewelry, except for “scrap” proposes. Refunds on check sales will be refunded 10 business days after date of sale. Returned Checks will be accessed a $30.00 fee.


Special Orders


We regret that special orders are not returnable and that no refund or exchange can be made. All special orders require a 50% nonrefundable deposit. A special order constitutes any jewelry, gemstone, watch, or gift item ordered or altered at the client’s request.




Items may be put on layaway with a minimum deposit of 20%. There are no finance charges for this service. There must be monthly activity. If payments are delinquent more than 60 days merchandise will be re-stocked, a credit will be issued on account, less a 15% restocking fee. Special orders may be placed on layaway only with a 50% down payment. Items on layaway over 30 days are nonrefundable.





Mounting Guarantee

For twelve months from the date of your purchase, we guarantee the mounting for your diamond or colored stone jewelry against all defects in material or workmanship.  We will repair or replace any mounting without charge if any defects are found during this period. Warranty repairs and replacement usually take longer than the basic jewelry repair, 4 – 6 weeks.


Metal Guarantee

Grayson & Co. Jewelers guarantees the fine gold content of our 10kt, 14kt and 18kt and platinum jewelry. We will fully disclose the karat of all metals used in repairs.

White gold enhancement disclosure:

Most white gold pieces are rhodium plated to create a bright white color. This is not a permanent treatment, and the plating will fade with wear.



Repairs come with a limited one (1) year guarantee. This is limited to the quality of the item being repaired, the recommendation of other work needed, the type of jewelry and stones.



Servicing and Cleaning


Grayson & Co. Jewelers will clean and check the prongs of any jewelry free of charge. We recommend this is done no less than twice a year. While this is a wise precaution it does not serve as a guarantee against any accidental damage or loss incurred after servicing. As Your Personal Jeweler, it is extremely important to us that your jewelry always looks its best!