At any time you may trade your diamond for another larger diamond and receive the full price of your original purchase. The trade-in value is for the diamond only and not the mounting. This policy allows a customer to trade any diamond stud earrings or solitaire diamond towards another diamond purchase provided the customer has the original diamond certificate or original sales receipt. The net purchase of the new diamond jewelry must be at least 1.75 times the net purchase price of the diamond being used for trade-in. For example, you want to trade a $1,000 diamond in, the amount of the new purchase is for a $1,750 diamond. The original diamond jewelry must not be chipped, cracked, or damaged in any way. Taxes and other charges are not included in determining the trade-in value.
For twelve months from the date of your purchase, we guarantee your gold jewelry purchase against all defects in material or workmanship. We will repair any jewelry without charge if any manufacturer defects are found during this period. Warranty repairs and replacement usually take longer than the basic jewelry repair, 4 – 6 weeks. Sterling silver goods come with a limited 60 day guarantee.
Grayson & Co. Jewelers guarantees the fine gold content of our 10kt, 14kt and 18kt and platinum jewelry. We will fully disclose the karat of all metals used in repairs.
White gold enhancement disclosure: Most white gold pieces are rhodium plated to create a bright white color. This is not a permanent treatment, and the plating will fade with wear.