Our ultimate goal is a happy customer! Unless otherwise specified, your purchase may be returned for a full refund within 10 days from the original purchase date. Beyond 10 days and up to 30 days we are happy to exchange the item or offer store credit. The item must be accompanied by the original sales receipt, it must be unused and unworn, in original condition, and in original box with all warranty cards and instruction books intact. Closeout items, completed layaways and modified (sized) and/or custom pieces are not returnable or exchangeable. Gift certificates are not returnable or exchangeable for cash. We do not “buy back” unwanted jewelry, except for “scrap” proposes. Refunds on check sales will be refunded 10 business days after date of sale. Returned Checks will be accessed a $30.00 fee.
Please send all returns to:
Grayson & Co. Jewelers
1050 S Stephenson Avenue
Iron Mountain, MI 49801
We regret that special orders are not returnable and that no refund or exchange can be made. All special orders require a 50% nonrefundable deposit. A special order constitutes any jewelry, gemstone, watch, or gift item ordered or altered at the client’s request.
If you have questions , please don't hesitate to contact us at:
Grayson & Co. Jewelers
906-779-2244
1050 S Stephenson Avenue
Iron Mountain, MI 49801-3455
Grayson & Co. Jewelers wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.